FAQs

Below are some common questions we get asked – or please contact us if you have any others!

When do you fly?

We can fly any day weather permitting. Our scenic joy flights are usually conducted every Saturday, the price advertised on our website is reflective of flights booked in these time periods. Scenic joy flights conducted on other days incur a $200 call out fee. Island transfers and charter flights are excluded from the call out fee.

Do I need to book?

Yes, we can be very busy and can’t always accommodate drop-ins. Bookings also allow us to easily notify passengers due to weather changes. To book, phone 49220774.

When should I arrive?

We ask passengers for our scenic joy flights to arrive 10-15 minutes early. This will ensure enough time for our ground crew to weigh passengers, conduct a safety brief, help choose your flight path and answer any questions required. Helicopter scenic flights are conducted from a property opposite Baga National Park (formerly known as Mt Jim Crow National Park) on the Rockhampton to Yeppoon Rd.
For transfers and other charter flights we will contact you regarding the place and time of your departure.

What should I bring?

A phone or camera for taking photos and a cap and sunglasses if you wish. Closed-in shoes are not required.

Do you need to weigh passengers prior to flight?

Yes, we do! This is required by law and to ensure we are operating within our safety requirements. We request an estimate on your weight when booking, however our ground crew will weigh all passengers prior to their flight. Providing an accurate weight on booking can help us determine if all passengers are able to fly together.

Are there any weight restrictions?

Individual weight restrictions are as follows –
Front seat passenger no more than 128kgs
Rear seat passenger no more than 136kgs (these weights include any baggage).
Combined weight restrictions which include all passengers (not including the pilot) + baggage weights can be a maximum of 270kgs.
Please call if you are unsure.

Are there any age restrictions?

Children 4-7 years are advised to sit on a rear seat next to an adult.

Can my child share a seat or sit on my lap?

For safety reasons each passenger including children need to sit on their own seat. If infants are required to travel, please contact us to discuss how we can accommodate you.

Can I choose where I sit?

Usually yes however sometimes depending on passenger weights you may need to sit where required. Our ground crew will determine seat allocation during the safety briefing.

Can I fly if I am pregnant?

In most cases it is fine to fly while pregnant. If you are unsure, please consult a medical professional.

What happens if the weather is unfavourable?

High winds and/or rain make for unsafe flying conditions, our pilot will make the final decision whether the flight will be able to be conducted safely or not. If we are unable to conduct your flight, we will usually try to rebook you for another time or we can offer a refund if needed.

What happens if I need to rebook if I can’t make it?

If you are unwell or can no longer make it to your booking, please give us a call. The more notice the better as we often have people eager to book in.

Your Safety, Our Safety

To ensure a safe and comfortable flight for everyone we require all passengers to undertake a safety brief with one of our ground crew. We will discuss how passengers can keep themselves safe around and in the helicopter, as well as general operations. Our ground crew are also happy to answer any questions you may have regarding the safety aspects of our R44 helicopter. Ground crew will escort passengers to and from the helicopter so follow their direction. Seatbelts and headsets are required for your flight and to enable you to communicate with the pilot and other passengers. Ground crew will ensure you are buckled in correctly and the pilot will check your headset is working prior to take-off . Life jackets are required for flights over water.

Every day prior to flying our helicopter, the pilot completes a full and thorough inspection of all the components. Rockhampton Helicopters adheres to strict industry safety guidelines determined by the Civil Aviation Safety Authority (CASA). Every 100 hours of flying our R44 is serviced and inspected by a CASA approved and authorised engineer. Our R44 is fitted with emergency pop-out floats, mandatory when flying over water. This level of service and inspection is what makes Rockhampton Helicopters safe and reliable.

So how safe is our helicopter? Well we wouldn’t fly in it if it wasn’t.

Your Safety, Our Safety

Helicopter Joy Flights and Charters